The latest comprehensive score for consumer satisfaction in 100 cities across China continued to show a steady upward trend for the fourth year, breaking through the 80-point mark for the first time, according to the China Consumers Association on Sunday.
据中国消费者协会周日发布的数据,中国100个城市最新的消费者满意度综合评分连续第四年保持稳步上升趋势,首次突破80分大关。
Data from the association showed that the comprehensive score for consumer satisfaction stood at 80.59 points last year, picking up 1.27 points from 2020.
协会数据显示,去年消费者满意度综合得分为80.59分,比2020年提升1.27分。
The association has carried out consumer satisfaction assessments since 2017.
协会自2017年起开展消费者满意度测评,
The 100 evaluated cities include municipalities, provincial capital cities, and cities with higher total retail sales.
被评估的100个城市包括直辖市、省会城市和零售总额较高的城市。
The survey adopted on-the-spot interviews.
本次调查采用实地访谈的方式。
And a third-party agency conducted the evaluation in the 100 cities from October to December 2021, with a total of 60,424 valid samples collected.
由第三方机构于 2021 年 10 月至 2021 年 12 月在 100 个城市进行了评估,共收集到 60424 份有效样本。
Suzhou, Hangzhou and Qingdao are the top three cities in the overall score for consumer satisfaction,
苏州,杭州和青岛是消费者满意度总分排名前三的城市,
and 37 cities scored higher than the average level.
37个城市得分高于平均水平。
Among the three first-level indicators, "consumption supply" logged 81.93 points, the highest; "consumption environment" followed with 80.52 points;
三项一级指标中,得分最高的是“消费供给”81.93分; “消费环境”以80.52分紧随其后;
"consumption rights protection" scored 80.05 points, at the bottom, but the result shows the most improvement from previous years.
“消费维权”得分80.05分垫底,但成绩比往年进步最大。